When you order online through Folkmanis.com, you're actually ordering from a small, local retailer in your area? Folkmanis uses Quivers, a third party, which offers a secure online system that helps us place our online orders with participating retailers who have the puppet you ordered in stock. That way you get your order shipped quickly, and in doing so are helping out a local small business. Folkmanis, Inc. is the manufacturer of Folkmanis Puppets, we sell in bulk to businesses and retailers only.