Folkmanis Online Store FAQ

Where will my order ship from when I order my puppets through Folkmanis.com?

Folkmanis, Inc. is the manufacturer of Folkmanis Puppets, so we sell in bulk to businesses and retailers only. Our online store is run by Quivers, a third party.

Is my online ordering information secure?

Quivers takes unusual measures to protect consumers’ personal information. Instead of fast-tracking payment clearance for potentially fraudulent situations, they will actually slow down the processing of a sale if there is any chance of personal identity theft.

Does a store in my area carry your puppets?

There are hundreds of specialty retailers carrying Folkmanis Puppets worldwide. To find one in your area, click here.

How do I care for my Folkmanis puppet?

Please see this page for all puppet care and feeding instructions.

What are the age recommendations for Folkmanis Puppets?

Folkmanis Puppets are safety-tested for all ages, but are recommended for ages 3 and up.

I own a retail store - how do I sell your puppets?

Please visit our wholesale customer site to learn all about it.

If I represent a school or library, do you give a discount?

Yes, we offer a discount to schools and libraries. You cannot order through our online retail Quivers store to receive tax-exempt status or the discount.

The discount is only available if you order directly from Folkmanis through our Wholesale Department. To request a catalog and pricing, please use our catalog request form and specify that you are a school or library, or call during business hours.

How do I contact Folkmanis?

Please visit this page for all of our contact information.

How do I find a retired puppet?

If a puppet is not in our online store, it has likely been retired. Some independent retailers in the Quivers network may still have stock. You can also check secondary marketplaces like eBay.

Will Folkmanis create a custom puppet for me?

Folkmanis is not set up for custom puppet production. New designs are based on demand, materials, and internal design decisions.

For custom puppets, contact Images in Motion: www.imagesmedia.com

New puppet suggestions

Submit your ideas and we’ll add them to our inspiration list for future designs.

What does Folkmanis do with my contact information?

We do not sell your information. It is used only for internal marketing and communication. See our privacy policy for full details.